Burning Spider Stoke Promise
If your not stoked. We aren’t stoked. Please let us know how we can make it right. Sometimes components don’t fit right together. So that perfect wheel that is just too dang big to fit your board, or that dream deck that doesn’t fit your favorite trucks, if there is a reason you aren’t stoked on what you have purchased please let us know. Typically we can get something that may work a bit better switched out for you. Sometimes it’s just a matter of talking a little skateboards and getting your set up dialed in a bit. Either way, we want what you skate to feel amazing just like it does in your dreams.
You may return any new, unopened, unused items within 60 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Items can be returned or exchanged in the store as well.
You should expect to receive your refund within four weeks of receiving your package to the shop, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, give us a call or begin the process by clicking this link.
We can currently ship to virtually any address in the lower 48 states. As we get better, and learn more we will begin to expand that out.
We currently offer free shipping on any order over $70. Any order under $70 is a flat $10 in shipping.